| | Resume in Word format Michael D. Hampton
515 Gunnison Drive
Arlington, Texas 76006
817-223-6855
mdhshh@home.comSummary | | | Strong leader qualified by more than 25 years of diverse experience in the Airline, MultiHost, and Computer industries relating to marketing, sales, product development, and implementation. Innovative manager with strong analytical skills. Extensive experience in developing and managing cross-functional teams . | Experience | | | 1996–2000 Sabre, Inc Fort Worth, TX Marketing & Product Development 1.Generalized Data Streams
n Increased Sabre Data Source usage from 2,000,000 to 90,000,000 transactions per month.n Created Extranet website for customer documentation, FAQ’s, Information Databases, and Support reducing the support expenditures by 55%.n Expanded user base from 12 to 123.n Suggested new products that increased product consistency, reliability, and data integrity.2. DataMerge n Combined three separate hardcoded products into one template based application reducing yearly application maintenance by 70%n Directed negotiations with multiple GDS suppliers on cooperation initiatives saving $200,000 yearly for on-site assistance.n Created corporate Intranet site for internal product support reducing telephone support by 75%. | | | 1992–1996 Sabre, Inc Fort Worth, TX Implementation Manager 1.Sabre Healthcare
n Directed the collection of data requirements from hospitals and suppliers to create an automated patient data distribution system.2. Sabre MultiHost n Directed the implementation of Host and client computer based applications to Multi-Host airlines, including communication network planning, equipment distribution, training, and coordination to complete the installation of AMR products (i.e. Sabre, SAAS, FOS, etc.) | | | 1988–1992 American Airlines, Inc Fort Worth, TX DFW Passenger Services Administrative Liaison n Directed administrative responsibilities for employees including Payroll, transfers, resolution of payroll errors and employee hiring. Managed Passenger Services Local Area Network, Created Graphical Presentation of Data for management presentations.n Performed customer contact activities to resolve customer issues, issue passenger documents and coordinated the activity of multiple service provider’s i.e. catering, maintenance, and operations. | | | 1985–1988 Sabre MultiHost Fort Worth, TX Sr. Project Manager-AMR Information Systems, Airline Automation Sales n Sold and implemented data processing systems to U.S. and International Airlines and Airport Handling Companies.n Performed business analysis, workflow studies, budgeting and training planning | | | 1973–1985 American Airlines Marketing Automation 1986-1986 Senior Budget Analyst Fort Worth TX Developed and managed capital, operating, and headcount/manning budgets. Provided performance reporting and financial justification for staffing requirements. 1981-1986 Sales Specialist - The Sabre Group - Central Division Sold Sabre Products to Travel Agencies and Corporate Accounts 1980-1981 Divisional Sales Manager - Agency Data Systems n Sold Accounting and Information Systems to Travel Agencies and Corporate Accounts.n Team Lead for re-engineering of national marketing, sales and training processes.n Expanded sales team from 5 to 100 representatives. | Community Relations | | | · Helping Restore Ability (http://community.dallasnews.com/dmn/hra)· Junior Achievement, Advisor · President, American Airlines Employee Club For Three Years.
· Big Brothers Of America· Vice President, Michigan School Of Scuba Diving· President, Huron Valley Conservation Club |
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