During my career I have spent the majority of my time in entrepreneurial endeavors in Marketing Automation, Sabre Decision Technologies, and AMRIS (MultiHost, SDT, Sabre Healthcare).  

During the past four years I have been the Product Manager for Sabre Data Source (SDS) which is a Generalized Stream Of Host Data, DataMerge, and Framework Services.  I also have secondary responsibilities relating to DataBahn and Edifact.. During this time period I have created a product (SDS) that currently fulfills the need for providing data in a consistent structured data format that is relied upon by both Internal and External Customers.  I have implemented programs that provide data security, data statistics, and version control methodologies that minimizes application revisions due to Message Definition Record enhancements. I have also implemented programs that allow online implementation of both MDR and Subset definitions, which save 3 to 5 weeks in the real-time load process and provide the control necessary to implement changes and enhancements immediately. 

 I have developed and implemented both an Intranet and Extranet for dissemination of product information.  The SDS Website provides security from unauthorized external Customer access and provides multiple databases for MDR and MDR Subset displays. 

 I have also created an SDS Support Desk, the SDS Marketing Agreement, Documentation of all existing Message Definition Records, and procedures for creation of Functional Specifications and implementation of new and enhanced MDR products.

 My primary experiences have been in Sales/Marketing, Project Management, Project Implementation and Customer Service. My skills have been developed in both the Domestic and International business environment. 

 Throughout my employment with the AMR Corporation, I have worked in American Airlines Reservations, Sabre Travel Information Network (i.e. Sabre Product Manager, Sabre Specialist, Sabre Sales Specialist, ADS Regional Sales Manager, Senior Budget Analyst, Sabre Help Desk), AMRIS-TAS (Project Sales Manager, Project Manager, Project Implementation Manager, Product Analyst, Customer Service), AMRIS-Sabre Healthcare (Project Implementation Manager), and DFW Airport (Customer Service Representative, Administrative Liaison, Gate and ticket agent).

My responsibilities required me to communicate with all levels of management and non-management positions both within AMR and with external Vendors and Customers. 

As a member of the AMRIS Airline Automation Services group I was involved in creating the company structure, including departmental organization and reporting, justification for headcount requirements, budget and budget recommendations, Appropriation Requests and PD4’s, employee recruitment, and inter-company communication procedures. Additionally, I supervised two company moves throughout CPII and a third movement to CPIV including allocation of office space, furniture, company files, and equipment. Concurrently I was in the process of negotiating with Southwest Airlines, PSA, Pan Am, Air Europe, and Hong Kong Dragon Airlines relating to computer system reservation, airport, and FOS integration. I was involved in creating the initial pricing and billing structure, wrote the sales material, and originated the Sales Brochures and advertising in airline trade publications. Additionally, I analyzed various programs, both internal and external (baggage systems, revenue accounting, SAI, FOS) which were deemed to have marketing value to our Airline Customers. 

Negotiations involved outlining and analyzing the customers’ need in the areas of passenger processing, reservations, communications, weight and balance, flight planning, ticketing, baggage service, accounting, equipment capabilities, and FIDS that are required to effectively operate an airline. I developed, tracked and implemented the Project Plans and the implementation of the Customer selected options.

Essentially, I hope this overview provides you with an appreciation of my background and abilities. In each previous position my responsibilities have necessitated a strong administrative regimen to create and obtain signed contracts, develop project plans regarding computer support services, communication methodologies, provide the primary administrative and implementation support, and negotiate with third party vendors for equipment, programs and/or services.

Additionally, I offer the following background:

In my positions with the Marketing Automation (STIN) group, I participated in the opening of new cities, negotiation of new contracts and extensions of existing contractual obligations (retention), and computer installation activities from a sales and marketing perspective.

In my position as Administrative Liaison DFW, my responsibilities included all administrative functions (Human Resources) in Passenger Services, including the distribution of information and procedures to managers, supervisors, and agents. I evaluated work schedules, assigned agent supervisors, completed all payroll authorizations, utilized the inter-company transfer list to hire and maintain the work force within budgetary guidelines, and maintained databases with employee information to provide the information necessary to complete three agent bids per year, completed agent selections for higher capacity jobs, provided career counseling, and assisted the managers in DFW with materials for local and corporate presentations.

I work extensively with personal computers and primarily use the following Software And Systems: Sabre, Windows 95/98, Windows 3.1, Office 2000, MS Excel, MS Word For Windows, MS PowerPoint, MS Project, MS Publisher , MS FrontPage and various graphical programs such as Corel and Micrografx.

This document continues with a copy of my Resume and some anticipated questions you may have concerning my thoughts and  viewpoints. I hope this helps in your evaluation of me, and the possible future selection to work with you in the future.

Domestic and International Experience

Self motivated employee, experienced in Application Development, Marketing, Product Development, Customer Service, Sales, Network Management, Project Management, Budget Development and General Management/Administration

 Computer Experience:  Proficient in Windows 95/98, Office 2000 Excel, Word for Windows, FrontPage, Harvard Graphics, FormTool, Access, Sabre and Various Internal AMR Systems. Expertise in LAN environments, communications, and IBM Compatible personal computers

Experience

1996 –Present            Product Marketing and Development  Manager

Manages Products to ensure that implementation and prescribed activities are carried out in accordance with specified objectives: Plans and develops methods and procedures for implementing new and enhanced products and product features, directs and coordinates program activities, and exercises control over personnel responsible for specific functions or phases of product. Confers with staff to explain products and individual responsibilities for functions and phases of program. Directs and coordinates personally, or through subordinate managerial personnel, activities concerned with the implementation and objectives of the program. Reviews reports and records of activities to ensure progress is being accomplished toward specified program objectives and modifies or changes methodology as required redirecting activities and attaining objectives.

 Consultation with client to define need or problem, conducts studies and surveys to obtain data, and analyzes data to advise on or recommend solutions. Consults with client to ascertain and define need or problem area, and determine scope of investigation required to obtain solution. Conducts study or survey on need or problem to obtain data required for solution. Analyzes data to determine solution, such as installation of alternate methods and procedures, changes in processing methods and practices, modification of software or equipment, or redesign of products or services. Advises client on alternate methods of solving need or problem, or recommends specific solution. Negotiates contract for Products and Services.

 1994-1996            Sabre Help Desk Specialist

Assist Automated Travel Agency Customers with professional product support. This includes support of Professional Sabre (DOS), Sabre with Windows, Commercial Sabre and SabreWorks,.

 1994-1994            Project Implementation Specialist, Sabre Healthcare

Created and tracked the implementation schedule of Communication networks and Application program creation for Health Care providers (i.e. St. Vincent Hospital, Little Rock)

1992-1994            Project Implementation Manager, Travel Automation Services

Provided the necessary support to implement the computer based programs provided to Multi-Host airlines, including communication network plans, equipment, training, and coordination to complete the installation of AMR products (i.e. Sabre, SAAS, FOS, etc.)

 1990-1992            DFW Passenger Services Administrative Liaison

Perform Administrative duties for --- employees including PA’s, transfers, resolution of payroll errors and employee hiring.-Managed Passenger Services Local Area Network,-Created Graphical Presentation of Data

 1988-1990            Customer Service Representative - Gate/Ticket Agent

Performed customer contact activities to resolve customer issues, issue passenger documents and coordinated the activity of multiple service providers i.e. catering, maintenance and operations.

 1986-1988            Project Manager-AMR Information Systems, Airline Automation Sales

Sold data processing systems to U.S. and International Airlines and Airport Handling Companies.  Performed business analysis, workflow studies, budgeting and training planning.

1986-1986            Senior Budget Analyst

Developed and managed capital, operating, and headcount/manning budgets.  Provided performance reporting and financial justification for staffing requirements.

1981-1986            Sales Specialist - The Sabre Group - Central Division

Sold Sabre Products to Travel Agencies and Corporate Accounts

1980-1981            Divisional Sales Manager - Agency Data Systems

Sold Accounting and Information Systems to Travel Agencies and Corporate Accounts.

Team Lead for Re-Engineering of Nationwide Marketing, Sales and Training Processes.

 1973-1980            Various Sales and Customer Contact Positions - American Airlines, The Sabre Group

1969-1972            Administrative NCO, U.S. Army

 Civic/Professional Activities:

  Junior Achievement, Advisor 

 President, American Airlines Employee Club For Three Years.

Big Brothers Of America

Vice President, Michigan School Of Scuba Diving