Self motivated and experienced in Application Development, Marketing, Product Development, Customer Service, Sales, Network Management, Project Management, Budget Development and General Management/Administration

 Computer Experience:  Proficient in Windows 95/98, Office XP Excel, Word for Windows, FrontPage, Access, Sabre and Various Internal AMR Systems. Expertise in LAN environments, communications, and IBM Compatible personal computers

Experience

2000 - Present

Created and manage my own business which is Web Hosting, Web Development and Consulting.

1996 - 2000            Sabre Product Marketing and Development  Manager

Managed Products to ensure that implementation and prescribed activities are carried out in accordance with specified objectives: Plans and develops methods and procedures for implementing new and enhanced products and product features, directs and coordinates program activities, and exercises control over personnel responsible for specific functions or phases of product. Confers with staff to explain products and individual responsibilities for functions and phases of program. Directs and coordinates personally, or through subordinate managerial personnel, activities concerned with the implementation and objectives of the program. Reviews reports and records of activities to ensure progress is being accomplished toward specified program objectives and modifies or changes methodology as required redirecting activities and attaining objectives.

 Consultation with client to define need or problem, conducts studies and surveys to obtain data, and analyzes data to advise on or recommend solutions. Consults with client to ascertain and define need or problem area, and determine scope of investigation required to obtain solution. Conducts study or survey on need or problem to obtain data required for solution. Analyzes data to determine solution, such as installation of alternate methods and procedures, changes in processing methods and practices, modification of software or equipment, or redesign of products or services. Advises client on alternate methods of solving need or problem, or recommends specific solution. Negotiates contract for Products and Services.

 1994-1996            Sabre Help Desk Specialist

Assisted Automated Travel Agency Customers with professional product support. This includes support of Professional Sabre (DOS), Sabre with Windows, Commercial Sabre and SabreWorks,.

 1994-1994            Project Implementation Specialist, Sabre Healthcare

Created and tracked the implementation schedule of Communication networks and Application program creation for Health Care providers (i.e. St. Vincent Hospital, Little Rock)

1992-1994            Project Implementation Manager, Travel Automation Services

Provided the necessary support to implement the computer based programs provided to Multi-Host airlines, including communication network plans, equipment, training, and coordination to complete the installation of AMR products (i.e. Sabre, SAAS, FOS, etc.)

 1990-1992            DFW Passenger Services Administrative Liaison

Perform Administrative duties for --- employees including PA’s, transfers, resolution of payroll errors and employee hiring.-Managed Passenger Services Local Area Network,-Created Graphical Presentation of Data

 1988-1990            Customer Service Representative - Gate/Ticket Agent

Performed customer contact activities to resolve customer issues, issue passenger documents and coordinated the activity of multiple service providers i.e. catering, maintenance and operations.

 1986-1988            Project Manager-AMR Information Systems, Airline Automation Sales

Sold data processing systems to U.S. and International Airlines and Airport Handling Companies.  Performed business analysis, workflow studies, budgeting and training planning.

1986-1986            Senior Budget Analyst

Developed and managed capital, operating, and headcount/manning budgets.  Provided performance reporting and financial justification for staffing requirements.

1981-1986            Sales Specialist - The Sabre Group - Central Division

Sold Sabre Products to Travel Agencies and Corporate Accounts

1980-1981            Divisional Sales Manager - Agency Data Systems

Sold Accounting and Information Systems to Travel Agencies and Corporate Accounts.

Team Lead for Re-Engineering of Nationwide Marketing, Sales and Training Processes.

 1973-1980            Various Sales and Customer Contact Positions - American Airlines, The Sabre Group

1969-1972            Administrative NCO, U.S. Army